Please reach out to our support team as soon as possible. We have a limited window to support in the tracking and remote access to your bike. It is not guaranteed to work. There are also many ways that bike thefts can disarm the security features on the bike.
- Register your bike with your local police and on your homeowners/renters insurance policy
- Use a strong chain lock from Abus or Kryptonite. Be smart about what you lock it around and how long you leave it. There is no lock that is 100% safe but you can increase the time a theft needs and thus increase the safety of your bike.
- Utilize the lock within your Vela app (this applies an electronic magnetic lock on the motor and disables the rear axel to pedaling).